Policies
Delivery Policy
How we arrange dispatch and delivery, what it costs, and how long it may take.
Draft for owner review. This policy is a template prepared for Magnus Healthcare and must be reviewed, edited, and approved by the owner (and, where appropriate, a legal adviser) before launch. It does not yet constitute legal advice or a binding commitment.
How delivery is arranged
For eligible orders to serviceable locations, we arrange delivery through India Post. Whether a particular medicine and destination are eligible is confirmed by our pharmacy team before you pay.
Courier charges
Courier charges depend on your location, the parcel weight, and the service used. We calculate and share the exact charge with you before you confirm your order. We do not advertise a flat courier fee.
Dispatch and timelines
We aim to dispatch promptly once your order and payment are confirmed. Delivery is targeted at approximately two working days after dispatch, where the chosen service supports it. This is a target and not a guarantee. Actual delivery depends on your destination, stock confirmation, dispatch timing, and courier operations.
Tracking
Where the courier provides tracking, we share the tracking details after your parcel is dispatched so you can follow its progress.
Eligibility and exclusions
- Some medicines may not be eligible for dispatch by post.
- Temperature-sensitive medicines are not shipped unless specifically confirmed.
- Some PIN codes may not be serviceable by the courier.
- Prescription requirements must be met before dispatch where applicable.
Collection
You are welcome to collect your medicines in person from the pharmacy during opening hours. Please enquire first so we can keep your items ready.
Problems with a delivery
If your parcel is delayed, damaged, or does not arrive, contact us using the details on our Contact page and we will help resolve it with the courier.
Owner note: confirm your serviceable areas, any minimum-order or packaging charges, courier services actually used, and how you handle undelivered or returned parcels before publishing.
Questions about this policy? Contact Magnus Generic Pharmacy or via the phone/WhatsApp details on our Contact page.
Last updated: to be set on approval. Replace this line with the effective date when the policy is finalised.